| Warranty | Products | Warranty Period |
|---|---|---|
|
Products are warranted against any manufacturing defect specified under the warranty period subject to guidelines for maintenance & specified terms and conditions
|
Faucets |
10 Years |
|
Sanitaryware (Vitrified Ceramic Body) |
10 Years |
|
|
Seat Covers |
2 Years |
|
|
Exposed Cisterns |
2 Years |
|
|
SS Showers |
2 Years |
|
|
ABS Showers/Health Faucets |
1 Year |
|
|
Accessories |
1 Year |
| Types | Description |
|---|---|
|
SanitaryWare |
"While cleaning the ceramic products after installation, please do not use any abrasive cleansers, as they may damage the ceramic surface. Use warm water and liquid detergent to clean the ceramic surface. Always test product cleaning solution on an inconspicuous area of the product before applying it to the entire surface.Also please do not allow cleansers containing petroleum distillates to remain in contact with ceramic surface for long
periods of time" |
|
Faucets
|
Do not use any harsh cleaning agents,chemicals or detergents.Use a gentle fluffy soft cloth for cleaning the surface.Always test your cleaning solution on an inconspicuous area of the product before applying to entire surface of the product.
Atmospheric condition applies mostly to salt content in the air , sometime the air reacts with brass and black spots emerge on the surface of product. Therefore, the product is required to be cleaned regularly Due to presence of minerals and salt in water, scaling is formed on the product if it is not cleaned regularly. The products should be cleaned gently at regular intervals. Also, take extra care to clean the edges and corners of the products because these areas are more vulnerable for scale settling. "During cleaning of the tiles or floors in the bathroom with cleaning agents which contain acids or chemicals, acid fumes are formed. Because the basic material used in the Faucet is brass and brass being an alloy of copper, reacts with these acid fumes. With this reaction, a green color layer / Black Spots are formed on the products resulting in damage to the outer finish or coating. It is recommended the faucets be covered with cloth before doing such floor cleaning, to protect them from acidic fumes" |
Kindly inspect the products at the time of taking delivery. Trenz is not responsible for any missing items or damages occurred or reported thereafter.
TRENZ plumbing fixtures are warranted free of any manufacturing defects.TRENZ will at its choice, repair, replace, or make appropriate adjustment where its inspection discloses any such defects occurring in normal usage as per terms mentioned below. TRENZ is not responsible for installation costs.
The company is not liable for any consequential expenses or damages.The company is also not liable to pay for any civil or construction work required during replacement/repair of old products.
TRENZ is not responsible for malfunctioning/damage due to improper installation.It also automatically terminates and nullifies the warranty.
The warranty does not cover internal components required for replacement due to normal wear and tear.
The warranty shall not be applicable, in case, if the defect is caused due to improper installation, undesirable working environments such as contaminated water, hardness of water beyond the acceptable limits of drinking water or even by improper handling.For better performance of the product, we recommended water pressure should be between 2.5 bar to 3 bar.
Warranty does not cover problems arising from low water pressure, more than recommended water pressure, and wear and tear, impurities/hardness beyond the norms of drinking water or improper care and cleaning
While the company will make every efforts to carry out repairs at the earliest, it however is made clear that the company is under no obligation to do so in specified period of time.
For warranty related requests, please contact TRENZ either through your Dealer or plumbing contractor or write to support@trenzbath.com/warranty@trenzbath.com
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