Frequently asked questions.

TRENZ is a luxury bathware brand from Morbi, Gujarat, India, producing faucets, sanitaryware, showers, health faucets, PTMT fittings and bath accessories. A brand of TRENZ Bath Solutions, it is ISO 9001:2015 certified and has been featured in Forbes India as one of India's fastest-growing bathware brands.

TRENZ products are made in Morbi, Gujarat — India's ceramic and sanitaryware manufacturing hub. The company is based at Lalpar, 8-A National Highway, Morbi, Gujarat – 363642.

Yes, TRENZ is a good luxury bathware brand — ISO 9001:2015 certified and featured in Forbes India as one of India's fastest-growing bathware brands. Its faucets use DCB-grade brass water-tested at 5 bar pressure, and products are backed by warranties of up to 10 years — concrete markers of a quality-led luxury brand.

TRENZ makes faucets, sanitaryware (one-piece and wall-hung closets, wash basins), SS and ABS showers, shower arms, health faucets, PTMT fittings and bath accessories — over 675 products across its range.

Yes. TRENZ has been featured in Forbes India as one of India's fastest-growing bathware brands, with coverage also appearing in Business Standard, ANI and other national media.

Yes, TRENZ is an Indian luxury bathware brand, designed and manufactured in Morbi, Gujarat.

TRENZ was built on a simple idea: that luxury bathware should be defined by what you can measure, not just what you can see. Guided by a customer-first philosophy, a refusal to trade long-term value for short-term gain, and an obsession with quality, TRENZ engineers faucets and sanitaryware to exacting standards — and stands behind them with warranties of up to 10 years.

TRENZ is known for luxury bathware built to measurable standards — DCB-grade brass faucets, anti-germ-glazed sanitaryware, PVD and chrome finishes — backed by warranties of up to 10 years. It is ISO 9001:2015 certified and featured in Forbes India.

TRENZ faucets are forged from premium DCB-grade brass ingots (not brass scrap), water-tested individually at 5 bar pressure, and finished with 10–14 micron nickel and 0.4–0.7 micron chrome plating. They use drip-free ceramic cartridges and food-grade silicon, and pass a 480-hour salt spray test — standards well above ordinary faucets.

TRENZ faucets use premium DCB-grade brass ingots conforming to IS 1264:1997, with copper content held at 60% (±1%) per IS:EN 15079-2015, verified by spectroscopy on every batch.

Yes. Every TRENZ faucet is water-tested at 5 bar pressure before dispatch, and the plating is validated by a 480-hour salt spray test. Brass composition is checked by spectroscopy on each batch.

TRENZ faucets have 10–14 micron nickel plating and 0.4–0.7 micron chrome plating, conforming to ASTM B487-2020.

TRENZ faucets are sealed through a four-stage leak-proof process — dry vacuum, wet resin, dry air, and a 160°C oven cure — designed to eliminate leakage. They also use drip-free ceramic cartridges.

Yes, TRENZ is ISO 9001:2015 certified, and every product is manufactured under this quality-management standard.

TRENZ sanitaryware features anti-germ glazing that inhibits bacteria, yeast and fungi; a luxury gloss and whiteness with an L value of 94–96 and WI index of 83–85; an ultra-smooth, non-porous surface; glazed trap interiors for clean, odour-free closets; and rimless designs with powerful flushing.

Yes. TRENZ sanitaryware uses anti-germ glazing that actively inhibits the growth of bacteria, yeast and fungi, with an ultra-smooth, non-porous surface for superior hygiene.

The whiteness index (WI) and L value measure how white and bright a ceramic surface is — a higher L value (lightness) and WI mean a cleaner, brighter, more premium glaze that stays uniform over years. TRENZ sanitaryware achieves an L value of 94–96 and a whiteness index of 83–85.

TRENZ offers warranties of up to 10 years against manufacturing defects, with faucets and sanitaryware covered for 10 years. Coverage is for manufacturing defects only. Raise a claim via trenzbath.com, warranty@trenzbath.com, support@trenzbath.com, or WhatsApp 85-100-1010-5. (Full product-wise breakup is on the Warranty page.)

Raise a request via the TRENZ website, by email (warranty@trenzbath.com), or on WhatsApp (85-100-1010-5). Keep your purchase invoice handy.

TRENZ showers are covered for up to 2 years against manufacturing defects.

For best performance, TRENZ recommends a working water pressure between 2.5 and 3 bar.

As per industry norms, nickel-chrome plating is not covered under warranty, as its appearance depends on regular cleaning and proper maintenance. The warranty covers manufacturing defects.

To keep a TRENZ faucet finish looking new, wipe it regularly with a soft, damp cloth and mild liquid detergent, then dry it to prevent water spots. Avoid abrasive pads and acidic or harsh chemical cleaners, and cover fittings when using acidic floor cleaners nearby. Gentle, regular care keeps the finish brilliant for years.

Keep a rimless toilet clean by applying cleaner around the open bowl, leaving it briefly, then brushing — with no hidden rim, one pass reaches the whole surface. The smooth, anti-germ, non-porous glaze resists stains and microbe build-up. TRENZ rimless closets are designed for this low-effort hygiene.

Yes — improper installation voids the manufacturing-defect warranty, because incorrect fitting or wrong pressure can cause damage unrelated to the product. Warranties cover manufacturing defects only, not installation errors or civil costs. TRENZ recommends installation by a qualified plumber and operation at 2.5–3 bar.

A centre-hole basin mixer is a single-bodied tap that fits into one hole in a wash basin and blends hot and cold water through one spout, controlled by a single lever or two handles. It is used on modern wash basins to set both flow and temperature from one fitting. TRENZ centre-hole basin mixers use drip-free ceramic cartridges and DCB-grade brass bodies.

A pillar cock is a single, vertically mounted basin tap that delivers water from one supply line and is fixed directly onto the wash basin. It is the classic, simple tap used where only one water source is needed. The standard size is 15 mm. TRENZ pillar cocks are made from premium DCB-grade brass with leak-proof ceramic cartridges.

A bib cock is a wall-mounted tap with a downward-bent nozzle, used for everyday water supply in bathrooms, utility areas, balconies and kitchens. It runs from a single supply line and is one of the most common taps in Indian homes. The standard size is 15 mm. TRENZ offers bib cocks in both brass and PTMT.

An angular stop cock is a compact valve fitted at a 90° angle to the wall water outlet that controls and shuts off water to a single fixture such as a wash basin, geyser, health faucet or cistern. It lets you isolate one fitting for maintenance without shutting the whole line. Standard size is 15 mm. TRENZ angular stop cocks use quarter-turn ceramic cartridges.

A concealed stop cock is a water control valve installed inside the wall with only the handle and flange visible, used to regulate or shut off water to showers while keeping a clean, minimalist look. It is preferred in modern bathrooms with concealed plumbing. TRENZ concealed stop cocks pair a brass body with a decorative exposed flange.

A sink cock is a single-supply kitchen tap with a swivel spout, while a sink mixer blends hot and cold water through one swivel spout for kitchen sinks. Sink mixers suit kitchens with a hot line; sink cocks suit cold-only points. TRENZ offers swivel-spout sink cocks and sink mixers across its faucet collections.

A single-lever faucet controls both water flow and temperature with one handle using a ceramic cartridge, while a two-handle tap has separate handles for hot and cold. Single-lever taps are quicker to use; two-handle taps give finer separate control. TRENZ single-lever faucets use drip-free ceramic cartridges for smooth quarter-turn operation.

A health faucet (also called a health spray or jet spray) is a hand-held bidet sprayer used for personal hygiene, typically mounted beside a toilet and connected through an angle/stop cock. TRENZ offers a range of health faucets in brass and ABS.

A diverter is a valve that redirects water between two outlets — for example between a spout and an overhead shower — usually through a single control. It replaces bulkier wall mixers and lets you switch functions with one lever. TRENZ includes diverters and exposed sets within its faucet range.

A sensor tap is a touch-free faucet that uses an infrared sensor to detect hands and release water automatically, then shuts off when hands move away. It improves hygiene by removing the need to touch the tap and reduces water waste. TRENZ offers sensor taps within its Faucets category.

The main bathroom faucet types in India are pillar cocks, bib cocks, centre-hole/single-lever basin mixers, two-handle basin mixers, wall mixers, angular and concealed stop cocks, sink cocks and mixers, health faucets, sensor taps and diverters. Most use a 15 mm standard connection. TRENZ's 361-faucet range spans all these types.

A one-piece toilet is a closet where the tank and bowl are fused into a single seamless ceramic unit, making it easier to clean with a sleek, modern look. It is floor-mounted and self-contained. TRENZ one-piece closets feature glazed trap interiors for odour-free performance and rimless, easy-clean designs.

A wall-hung toilet is a closet whose bowl is mounted on the wall with the cistern concealed inside the wall, leaving the floor clear for a floating, space-saving look. It is easier to clean underneath and the seat height can be set during installation. It needs a strong wall and a concealed cistern. TRENZ offers wall-hung closets within its Sanitaryware range.

A one-piece closet sits on the floor as a single integrated unit with the cistern, offering easy installation and a seamless look. A wall-hung closet mounts on the wall with a concealed cistern, freeing floor space and making cleaning easier, but requires in-wall installation. Both are available from TRENZ.

A rimless toilet has no hidden rim channel; flush water is directed around the bowl through open jets, leaving no concealed spaces where bacteria, limescale and dirt collect. This makes it more hygienic and far easier to clean than a rimmed toilet, typically for only 10–15% more. TRENZ uses rimless designs with anti-germ glazing.

The main wash basin types are table-top (counter-top) basins on a vanity, wall-hung basins fixed to the wall, pedestal basins on a full floor stand, and half-pedestal basins on a wall bracket. Choice depends on bathroom size, plumbing concealment and style. TRENZ's Sanitaryware range includes table-top, wall-hung, pedestal and half-pedestal basins.

A hygienic toilet combines a rimless bowl with no hidden germ traps, an ultra-smooth non-porous glaze, anti-germ glazing that inhibits microbes, glazed trap interiors that resist odour, and a powerful flush. High-temperature firing makes the ceramic dense and stain-resistant. TRENZ sanitaryware delivers all of these, with a whiteness index of 83–85.

A syphonic flush uses a siphon action to pull waste out with strong, quieter suction, while a washdown flush pushes waste out using water force alone. Syphonic systems give a more powerful, thorough clean. TRENZ one-piece closets use powerful flushing with glazed trap interiors.

A shower arm is the rigid pipe that connects an overhead (rain or fixed) shower head to the wall or ceiling water outlet, setting the head's position and reach. TRENZ offers a dedicated Shower Arms range in stainless steel and brass within its Showers & Arms category.

An SS (stainless steel) shower has a corrosion-resistant metal face that is durable and premium, while an ABS shower has a lightweight, rust-proof engineering-plastic body that is affordable and easy to mould into modern designs. SS suits long-term durability; ABS suits value and styling. TRENZ offers both, with SS showers covered up to 2 years and ABS showers 1 year.

A hand shower is a hand-held shower head on a flexible hose, used for rinsing, bathing seated, or cleaning the shower area. It can be wall-cradled or held. TRENZ includes hand showers within its Showers range.

Teflon tape (PTFE thread-seal tape) is a thin white tape wrapped around the male threads of a plumbing joint to create a leak-proof seal. Wrap it clockwise — the direction the fitting tightens — 3 to 6 times, starting one thread from the end, then thread the fitting on. TRENZ supplies Teflon tape within its Bath Accessories.

A flange is a decorative, usually chrome-plated collar that fits over a pipe or valve where it meets the wall, hiding the hole and giving a neat finish. TRENZ supplies brass and chrome-plated flanges within its accessories range.

A brass cartridge is the brass-bodied valve unit inside a tap that houses the ceramic discs controlling water flow and mixing, chosen over plastic for durability and pressure resistance. It is the part that keeps a faucet drip-free. TRENZ uses drip-free ceramic cartridges and supplies brass cartridges as spares.

Choose a wall-hung toilet for a modern, space-saving look and easiest floor cleaning (needs a strong wall and concealed cistern, costs more to install); a one-piece toilet for a seamless, easy-to-clean unit that installs simply on the floor; and a two-piece floor-mounted toilet for the most budget-friendly option. TRENZ offers one-piece and wall-hung closets with rimless, anti-germ designs.

SS (stainless steel) showers are better for long-term durability and a premium metal finish, while ABS (plastic) showers are better for budget, light weight and modern moulded designs. Both resist rust; SS lasts longer under heavy use. TRENZ covers SS showers up to 2 years and ABS showers 1 year.

A single-lever basin mixer is better for quick, one-hand control of flow and temperature and a clean modern look, while a two-handle mixer is better for separate, precise hot/cold control and a classic style. TRENZ offers both, all using drip-free ceramic cartridges.

A rimless toilet is better for hygiene and easy cleaning because it has no hidden rim channel where bacteria and limescale collect, while a rimmed toilet is a more traditional, sometimes cheaper design. Rimless bowls wipe clean in one stroke, typically for only 10–15% more. TRENZ uses rimless designs with anti-germ glazing.

Brass faucets offer the best durability, premium feel and long life and are the standard for quality taps; PTMT (engineering plastic) faucets are lightweight, rust-proof and budget-friendly; stainless steel faucets are corrosion-resistant and lead-free. TRENZ makes brass faucets from DCB-grade brass and also offers a dedicated PTMT range.

Buy brass fittings for premium, long-lasting taps where finish and lifespan matter most, and PTMT fittings where you want a rust-proof, cost-effective option for high-moisture or secondary areas. TRENZ brass faucets carry up to a 10-year warranty; PTMT carries 3 years, both against manufacturing defects.

Choose a table-top basin for a designer look on a vanity with storage below; a wall-hung basin to save space and keep the floor clear; and a pedestal basin to hide pipes with a floor-standing column. Bathroom size and whether you want to conceal plumbing decide the best fit. TRENZ offers all these basin types.

Brass quality determines a faucet's durability and safety. The copper-to-zinc ratio governs resistance to corrosion and dezincification — the leaching of zinc that leaves brass porous and prone to leaks. Higher-copper, properly graded brass lasts far longer. TRENZ uses premium DCB-grade brass per IS 1264:1997, with copper verified at 60% ±1% by spectroscopy on every batch.

Faucets made from low-grade brass or recycled scrap often have inconsistent, lower copper content and impurities, which accelerates corrosion and dezincification, leading to leaks, cracked threads, pinhole failures and a shorter lifespan. TRENZ guards against this by spectroscopy-testing copper content at 60% ±1% on every batch.

Cheap faucets typically leak or break because of low-copper brass that corrodes, plastic or worn cartridges that fail, thin plating that flakes, and uneven wall thickness that causes pressure drops and cracks. Quality controls prevent these failures. TRENZ water-tests every piece at 5 bar and uses a four-stage leak-proof process.

Plating thickness directly affects how long a faucet keeps its shine and resists corrosion: a thicker nickel under-layer stops the base metal corroding, while chrome adds hardness and brightness. Thin plating flakes and rusts early — many ordinary faucets carry only 1–3 microns of nickel. TRENZ applies 10–14 microns of nickel plus 0.4–0.7 microns of chrome per ASTM B487-2020.

A salt spray test is an accelerated corrosion test that exposes a plated faucet to salt mist for a set number of hours to check how long its finish resists rust; more hours means a more durable finish. Many faucets pass only a 48–96-hour test. TRENZ faucets are validated to a 480-hour salt spray test.

Ceramic disc cartridges are better than rubber washers because two ultra-hard polished ceramic discs form a near-perfect seal that resists wear, giving smooth quarter-turn operation and years of drip-free use, whereas rubber washers harden and degrade, causing drips. TRENZ fits drip-free ceramic cartridges across its faucet range.

A faucet is drip-free and leak-proof when it combines a precise ceramic cartridge that seals without wear, a sound brass body cast without porosity, and pressure testing to confirm no leaks. TRENZ uses a four-stage leak-proof process — dry vacuum, wet resin, dry air and a 160°C oven cure — and water-tests every piece at 5 bar.

TRENZ offers a Chrome finish and premium PVD finishes including matte black, rose gold and gold. PVD finishes are highly durable and resist tarnishing and scratching.

Have bathroom faucets and sanitaryware installed by a qualified plumber, because correct connections, sealing and pressure setup ensure leak-free, long-lasting performance — and protect your warranty, since improper installation voids manufacturing-defect coverage. TRENZ recommends professional installation and a working pressure of 2.5–3 bar.

TRENZ does not provide installation services directly. We recommend installation by a qualified plumber to ensure leak-free performance and to keep your warranty valid, as improper installation can void manufacturing-defect coverage.

Yes. TRENZ offers all spare parts for its products. Contact TRENZ support or your authorised dealer to source the spares you need.

Inspect products at the time of delivery for any missing items or damage, as claims for damage or shortage reported after delivery may not be accepted.

TRENZ products are available through authorised dealers across India, on Amazon, and via direct enquiry on the TRENZ website (trenzbath.com).

Yes. TRENZ products are available on Amazon, and you can also enquire directly through the TRENZ website to be connected with an authorised dealer.

Submit an enquiry on trenzbath.com and our team will be happy to connect you with an authorised TRENZ dealer near you.

TRENZ displays MRP for its products on the website. Dealer and project pricing is available on enquiry through an authorised TRENZ dealer.

Yes. TRENZ has a network of dealers with presence across 16+ states in India.

You can apply to become a TRENZ channel partner through the Dealer Enquiry / Partnership section on trenzbath.com. TRENZ works with 2000+ channel partners across India.

Yes. TRENZ provides a dedicated channel-partner app, part of the company's ongoing investment in technology to drive efficiency and a better experience for partners at every level.

TRENZ supports its channel partners with a dedicated Relationship Manager, a partner app, product catalogues, and warranty and after-sales assistance — designed to make working with TRENZ efficient and rewarding.

Yes. TRENZ works with many architects and interior designers on projects, offering a coordinated range across faucets, sanitaryware and showers. Project enquiries can be submitted via trenzbath.com.

You can reach TRENZ support by email at support@trenzbath.com or warranty@trenzbath.com, or on WhatsApp at 85-100-1010-5.

TRENZ customer support is available 9 am to 7 pm, Monday to Friday.

Please refer to the Warranty Card supplied with your product for details on returns and replacement.